General Terms and Conditions for Onthefreeside AB 

Welcome to Onthefreeside! These Terms and Conditions outline the general rules and regulations for engaging with our community, purchasing products, booking retreats, and participating in volunteer programs. By using our services, making a purchase, or booking an experience with Onthefreeside, you agree to the following terms.

General Conditions

• Onthefreeside operates as a community-focused space offering retreats, volunteer opportunities, and handcrafted goods.
• By engaging with our services, you agree to adhere to these terms and conditions.
• We reserve the right to refuse service or sales to anyone at our discretion.

Booking & Payments

Retreats & Experiences

• Booking a retreat requires a non-refundable deposit. Specific payment details and refund policies can be found on each retreat’s designated page.
• Full payment must be made by the specified due date for each retreat.
• If full payment is not received, your booking may be canceled.

Product Purchases (Online & On-Site)

• We sometimes offer some products.
• Payment is required in full at the time of purchase.
• All prices are listed in SEK and EURO and include applicable taxes unless stated otherwise.

Purchasing Terms & Order Cancellations

• If you wish to purchase any product or service made available through Onthefreeside, you may be asked to supply certain information relevant to your purchase, including but not limited to your credit card number, expiration date, billing address, and shipping information.
• You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any purchase; and that (ii) the information you supply is true, correct, and complete.
• By submitting such information, you grant us the right to provide the necessary details to third parties for purposes of processing your purchase.
• We reserve the right to refuse or cancel any order due to product or service availability, errors in description or price, suspected fraud, or unauthorized transactions.

Refunds & Cancellations
Retreats

• Deposits are non-refundable.
• If you cancel more than 30 days before the retreat start date, you will receive a 50% refund.
• If you cancel less than 14 days before the retreat start date, no refund will be given.
• If we need to cancel the retreat, a full refund will be issued.
• If cancellation is due to illness, a doctor’s note is required for a refund minus a cancellation fee of 1000 SEK or 100 EUR. Online doctor’s notes are not accepted. Alternatively, you may transfer your booking to a future retreat.
• In cases of unforeseen circumstances, such as illness of a child, your investment can be moved to a future retreat.

Product Returns & Exchanges

• Physical products may be returned within 14 days of receipt, provided they are unopened and in original condition. The customer is responsible for return shipping costs.
• If an item arrives damaged or defective, contact us at [email] to discuss a suitable solution.
• Digital products, perishable goods, and custom orders are non-refundable.

Volunteer Participation

• Volunteers agree to contribute to the community according to the agreed-upon schedule.
• More details regarding accommodations, expectations, and responsibilities are outlined on our volunteer information page.
• Onthefreeside is not liable for any personal injuries or property loss during a volunteer stay.

Liability & Safety

• Onthefreeside is not responsible for accidents, injuries, or lost/stolen personal belongings.
• Participants must act responsibly and follow all safety guidelines provided.
• Any activities involving fire-making, foraging, or physical labor come with inherent risks.

Code of Conduct

• Respect for people, nature, and the community space is expected at all times.
• We maintain an inclusive, welcoming environment and will not tolerate discrimination of any kind.
• Alcohol consumption is allowed in moderation, but excessive drinking and disruptive behavior will not be tolerated.
• Smoking is only permitted in designated areas.

Intellectual Property

• All content on this website, including images, text, and branding, is the property of Onthefreeside and may not be used without permission.
• Participants may take personal photos but should respect others’ privacy.

Media & Promotion

• By attending events or purchasing products, you agree that Onthefreeside may use photos or videos for promotional purposes.
• If you do not wish to be featured in media content, please inform us in advance.

Modifications to Terms

• Onthefreeside reserves the right to update these Terms and Conditions at any time.
• Any significant changes will be communicated via our website or directly to affected customers.

Contact Information
For questions or concerns about these Terms & Conditions, contact us at:
📩 Email: contact@onthefreeside.com

Onthefreeside AB
Org.nr: 559362-9578
Adress: Baggfall 7, 782 91 Malung

By engaging with Onthefreeside, you confirm that you have read, understood, and agreed to these Terms & Conditions.